Front of House Supervisor

Job Description:

Lead and support Front of House operations, staff and event delivery to provide exceptional dining and catering services across campus.

Mō te tūka | The role

Based in our Catering Services team, this role is responsible for leading and supervising Front of House operations across student dining, catering functions and University events.

You'll coordinate staff, oversee service delivery, ensure food safety compliance, and help create outstanding experiences for students, staff and visitors. From daily meal services to formal dinners and key University events, you'll play a hands-on role in ensuring everything runs smoothly, safely and professionally.

Some tasks of the role include:

• Coordinating Front of House staffing and daily service activities
• Leading and supporting staff to deliver exceptional customer service
• Training, inducting and coaching Front of House team members
• Monitoring food safety compliance and completing reporting requirements
• Overseeing the delivery of catering functions, conferences and special events
• Ensuring venues, equipment and service areas are set up and maintained to a high standard

Mahi & Wāhi / Utu | Work pattern, location & salary

This permanent role is based at our Lincoln Campus and works 40 hours per week (1.0 FTE). The fixed hours of work are:

• Tuesday – Friday: 10:00am - 6.30pm
• Saturday 6:00am - 2:30pm

The salary for this position is $60,000 – $62,000 per annum, depending on experience.

Kā tino Pūkeka/Whēako | Essential skills/experience for the role

You will bring:

• A hospitality qualification or an equivalent combination of relevant experience and training
• A current LCQ and Duty Manager Certificate, or the ability to obtain and maintain these
• Significant experience in Front of House hospitality operations, including functions, events and catering services
• Proven leadership skills with the ability to supervise, coordinate and support staff in a fast-paced environment
• Strong knowledge of food safety, health and safety requirements, and hospitality service standards
• Excellent organisation, communication and problem-solving skills, with the ability to build positive relationships and maintain a professional, team-focused approach

Kā hua ka riro ki a koe | What's in it for you?

Join a supportive, inclusive community that values diversity, wellbeing, and professional growth. Benefits include:

• Flexible, family‑friendly work + free on‑site parking
• Professional development & mentorship to grow your career
• Generous leave entitlements – six weeks of paid leave per year (based on 1.0 FTE)
• Annual salary reviews to recognise your contribution
• Contributions toward eye tests and prescription eyewear
• Free, confidential wellbeing support through Clearhead (EAP)
• Southern Cross employee benefits
• Access to on‑campus gym with discounted membership
• On‑site early childhood centre with staff discounts
• A vibrant campus lifestyle with cafés, green spaces, and a sense of community

Mō mātou | About us

Te Whare Wānaka o Aoraki | Lincoln University is a specialist institution dedicated to impactful research and higher education that supports land-based industries in New Zealand and globally.

Our campus sits at the heart of the Lincoln research precinct, complemented by university-owned farms and research stations that blend education, research, and hands-on learning. At Lincoln, students are at the heart of everything we do, empower them to grow their potential and contribute to a more sustainably productive world through world-class teaching and research.

As a progressive university with an ambitious vision, we value a professional workforce that reflects the diversity of our community. Our staff engage with students, parents, government, iwi, and external stakeholders, upholding Lincoln University’s reputation through their work.

Our Te Tiriti o Waitangi commitments begin with mana whenua. We honour our special relationship with Ngāi Te Ruahikihiki and Te Taumutu Rūnanga, embedded in our He Tūtohinga Whakamātau | Charter of Understanding.

Tono ināianei | Apply now

Ready to apply? Submit your CV and a cover letter that highlights your fit - tell us why you want this role and what motivates you to join Lincoln University.

Applications received via email will not be considered, however specific enquiry relating to the role can be made to [email protected]

We are committed to fostering a diverse and inclusive community where everyone feels valued and supported, and we welcome applications from people of all backgrounds.

We are only considering applicants who have current unrestricted legal working rights in New Zealand. We are unable to provide visa sponsorship for this role.

Apply now – we will review applications as they are received; and may close the role early.

View the position description at: https://careers.lincoln.ac.nz