Team Lead, Administration

Job Description:

• Are you an organised, calm, and approachable team leader?
• Have you got excellent communication and practical problem-solving skills?

• Can you balance competing priorities and work effectively in a multicultural environment?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is recruiting a Team Lead, Administration to join Mauri Ora - Student Health and Counselling on a permanent, full-time basis. Based at our Kelburn clinic, this role supports the smooth day-to-day running of our busy student health and counselling service.

You will lead and support our team of front-line administrators, helping to create a welcoming, efficient, and responsive service for students and staff. Working closely with the Practice Manager, you will coordinate front-line and back-office administration, support staff workflows, and contribute to service improvements that make a practical difference.

Key responsibilities:

• Leading, coaching, and supporting a team of front-line administrators.
• Coordinating front-line and back-office administration workflows.
• Supporting accurate records, invoicing, claims, appointments, and student information processes
• Providing practical operational support across systems, supplies, facilities, and day-to-day service needs.
• Helping train and induct administration staff.
• Contributing to service improvements and smooth daily operations.
  

Ō pūmanawa - About you

You will be an organised, calm, and approachable team leader who enjoys supporting people and keeping a busy service running well. You will bring strong communication skills, sound judgement, and the ability to balance competing priorities while maintaining a high standard of service.

You will be confident working with students and staff from diverse backgrounds and committed to providing an inclusive, respectful, and professional experience.

Key requirements:

• Experience leading or coordinating an administration, customer service, health, education, or similar team.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent communication and relationship-building skills.
• Confidence learning and using administrative, customer service, and health-related systems.
• Practical problem-solving skills and a continuous improvement mindset.
• Experience working effectively in a multicultural environment.
  

Role Description: Click here to see further information.

If this link is not available, click 'apply' to view this on the University careers page.

Close Date for Vacancy: 31 July 2026.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Osharna Melling – [email protected] . But applicants should follow all steps listed below.

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.

About Us

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.

Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.