Full-time/Part-time Receptionist (at the rank of Clerk II) in the Institute for Advanced Dentistry Multi-Specialty Clinic (IAD-MSC) (several posts)

Job Description:

Full-time/Part-time Receptionist (at the rank of Clerk II) in the Institute for Advanced Dentistry Multi-Specialty Clinic (IAD-MSC) of the Faculty of Dentistry (several posts) (Ref.: 536827)

We are currently looking for enthusiastic and customer-oriented individuals to join the IAD-MSC of the Faculty of Dentistry as Receptionists (at the rank of Clerk II).

The Role

The appointees will be responsible for:

• Assisting with patient registration and appointment scheduling;
• Handling invoicing and payment collection;
• Answering enquiries via telephone, email, and WhatsApp;
• Providing administrative support to resident doctors (MDS students);
• Coordinating with internal and external parties;
• Maintaining accurate patient records and clinic documentation; and
• Performing other duties as assigned.

On-the-job training will be provided.

Qualifications and Qualities

• A Higher Diploma or above in any disciplines;
• At least 1 year of relevant work experience;
• A good command of written and spoken English and Chinese (proficiency in Putonghua would be an advantage);
• Good interpersonal and communication skills;
• Basic proficiency in Microsoft Office applications;
• A strong customer service mindset with good telephone etiquette;
• A responsible, proactive, and self-motivated attitude;
• Ability to work independently and manage multiple tasks efficiently in a fast-paced clinical environment; and
• Strong organizational skills and attention to details.

Fresh graduates with strong customer service skills may also be considered. Candidates who have responded to the previous advertisement (Ref.: 536513) need not re-apply.

What We Offer

The appointments will be made on fixed-term full-time contract for 2 years, or temporary part-time contract for up to 1 year, to commence as soon as possible, with the possibility of renewal subject to satisfactory performance and funding availability. For full-time appointments, a 5-day work week (with Saturday/ Sunday/ Public Holidays off) and daytime shift duties according to the operational needs of the clinic will be adopted. For part-time appointments, a flexible working schedule will be arranged based on clinic service demands.

A highly competitive salary commensurate with qualifications and experience will be offered. The appointments on fixed-term basis will attract a contract-end gratuity and University contribution to a retirement benefits scheme, totalling up to 10% of basic salary. Other benefits include annual leave and medical benefits, if applicable.

How to Apply

The University only accepts online application for the above posts. Applicants should apply online at the University’s careers site (https://jobs.hku.hk) and upload an up-to-date CV. Review of applications will start as soon as possible and continue until August 13, 2026, or until the posts are filled, whichever is earlier. Shortlisted candidates will be invited to attend a written test and an interview.

The University is an equal opportunities employer and
is committed to equality, ethics, inclusivity, diversity and transparency