IT Technician

Job Description:

IT Technician in the Clinical Trials Centre (Ref.: 536710)

The Clinical Trials Centre (HKU-CTC) is a leading clinical trials management platform established under the University of Hong Kong LKS Faculty of Medicine (HKUMed) and is dedicated to managing and facilitating international-standard clinical trials on new drugs, medical devices and medical technologies. HKU-CTC offers long-term development opportunities to passionate talents who pursue career advancement and success. We are seeking a high calibre IT professional to join our Information Technology Unit as an IT Support Engineer.

Main Responsibilities:

• Provide first-level technical support to staff via phone, email, or in-person;
• Troubleshoot and resolve hardware, software, and network issues;
• Assist with the setup, configuration, and maintenance of computer systems and peripherals;
• Install and update software applications and operating systems;
• Maintain an inventory of IT equipment and ensure that it is in good working condition;
• Document support requests and resolutions in the helpdesk system;
• Assist in the implementation of IT projects and initiatives;
• Provide basic training and guidance to staff on the use of IT systems and software;
• Escalate complex issues to senior IT staff when necessary; and
• Maintain a high level of customer service and professionalism in all interactions.

Requirements:

• Diploma in Information Technology, Computer Science, or a related field;
• At least 5 years' experiences in IT support;
• In-depth knowledge of computer hardware, software, and networking concepts;
• Proficiency in Microsoft Office Suite and common operating systems (Windows, Mac OS, Linux);
• Ability to determine IT needs and train end-users;
• Strong problem-solving skills and attention to detail;
• Good communications and interpersonal skills;
• Ability to work independently and as part of a team;
• Previous experience in an IT support role is a plus; and
• Willingness to learn and adapt to new technologies and processes.

The appointment will be made on a two-year fixed-term full-time contract, to commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.

The University only accepts online applications for the above post. Applicants should apply online at the University's careers site (https://jobs.hku.hk) and upload an up-to-date C.V. Review of applications will start from July 18, 2026 and continue until August 3, 2026 or until the post is filled, whichever is earlier.