Senior Hub Assistant

Job Description:

Mō tō mātou rōpū | About the team 

The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.  

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community: 

• Mana Enhancing: We’re a place for uplifting interaction  
• Service Excellence: We’re professional, accurate and responsive  
• Manaakitanga: We listen, respect, understand and care  
• Whanaungatanga: We connect, partner and strengthen relationships  
• Kaitiakitanga: We guide, support and see things through. 

We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:  

• Guidance and advice on being a student,   
• Navigation of the University systems, spaces and processes,   
• Information about study options,   
• Support with applications and enrolments,   
• Library & Student IT services.  

Our Senior Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland.  They operate in a front-facing role as the first point of contact for services and provide supervisory support to Hub Assistants.

He kōrero mōu | About you  

We are looking for highly motivated individuals to join our team of Senior Hub Assistants who:  

• Are collaborative team players who build positive relationships and contribute to a supportive team environment  
• Take a proactive approach and work effectively both independently and with others 
• Demonstrate reliability and a strong, positive work ethic aligned with our values  
• Show empathy and genuine care in supporting tauira | students and colleagues  
• Thrive in fast-paced, dynamic environments and adapt to changing needs  
• Bring a positive, energetic approach to engaging with tauira | students in a high-volume, complex work setting 
• Comfortable stepping in to guide and support the team when needed
• Ready to help coordinate tasks to keep operations running smoothly
   

Te Whiwhinga mahi | The opportunity

We have a full time, permanent vacancy, working 37.5 hours per week, with a salary range of $56,400 - $61,700 depending on skills and experience .
 

Location - Tai Tonga (Manukau) Student Hub

Shift pattern:

• Tuesday, Wednesday, Thursday - 10am-6pm
• Friday – 12pm-8pm
• Saturday – 9am-5pm 

For more detailed information, please refer to the Position Description.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply 

Applications must be submitted online by the closing date of 24 June 2026 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience required. Please note that we may close the job advertisement earlier if we find suitable candidates before the end date.  
 

Please reach out to the hiring team via [email protected] with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email. 

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