Specialist Service Delivery

Job Description:

__________

DIGITAL SUPPORT
DIGITAL DIVISION | RATONGA MATIHIKO

The role | Te mahi

The Enterprise Digital Support team supports a wide range of University environments combining end-user IT and teaching technology support within a collaborative, multi-skilled team model. As part of the team, you will deliver high-quality, customer-focused IT support across the University acting as a key contact for staff and students.

This is a hands-on, collaborative and varied role combining desktop/end-user support and audio-visual (AV) technologies. You will support both everyday operations and technology-enabled teaching environments, working across offices, teaching spaces, and live settings to resolve issues in real time and ensure a seamless user experience, with exposure ranging from routine support to time-critical teaching and event delivery.

The role offers the opportunity to build a broad technical skillset across both Desktop and AV, gain exposure to diverse technologies and environments, and see the direct impact of your work across the University.

Key responsibilities
• Provide desktop and AV support, troubleshooting hardware, software, systems, and teaching technologies.
• Deliver responsive support for incidents, requests, and live teaching or event environments.
• Install, configure, and maintain IT and AV equipment.
• Engage with customers, providing proactive support and trusted advice.
• Contribute to problem resolution, service improvement, and knowledge sharing.

Your skills and experience | Kā pūkeka me kā wheako

• Experience in desktop support and/or AV support.
• Strong troubleshooting skills across devices, systems, and/or AV technologies.
• Customer-focused with excellent communication skills.
• Familiarity with Windows/macOS environments and service management practices.
• Willingness to develop capability across both Desktop and AV domains.

Further details | Pūroko

This is a full-time (37.5 hours per week), permanent position based in Ōtepoti, Dunedin.

Working hours are scheduled in advance through a roster (Monday-Friday):
• Day shift – 07:00am to 15:00pm
• Mid shift – 08:30am to 17:00pm
• Evening shift – 14:45pm to 10:45pm

These shifts may change as the business requires, however will remain with the 7am - 11pm range.

There will also be occasional weekend shifts paid as over-time or time off in lieu for events like Open Days and weekend exams.

The appointment range is $85,057 to $92,174 per annum. Top of the range is $97,508.

We offer a competitive salary, 5 weeks’ annual leave, a 6.75% superannuation scheme, and the ability to achieve real work/life balance. More information regarding employee benefits can be found here.

You must have the right to live and work in New Zealand to apply for this job.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.

For further information, or to discuss the role in confidence – please contact Nolene Medland via the contact details below.

Application | Tono

To submit your application (including CV and cover letter) please click the apply button below. Applications quoting reference number 2600931 will close on Sunday, 28 June 2026.
Additional Information

Contact: Nolene Medland

Position details: Job Description

Further Information: Department Website

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Location: About Dunedin