Customer Experience Representative - UC Rec&Sport Centre

UC Recreation & Sport Centre

• Part-time roles available - up to 17 hours per week, on a rostered basis
• Opening hours: Monday to Friday 6am - 9pm, Saturday and Sunday 9am - 5pm

Kia hiwa rā, kia hiwa rā!
He hiahia, he pūkenga nōu ki te mahi a te Customer Experience Representative? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei. 

Āu Mahi | What You Will Do
As the face of the UC RecCentre you will be the go-to person for any assistance or queries for students, staff, and the wider community. You will make bookings, assist with memberships, sell items/services, and assist with keeping the UC RecCentre a fun and vibrant place for our members to visit.  

Mōu | Who You Are
To be successful in this role you will have: 

• genuine enthusiasm for sport, health, and fitness
• at least 1-year previous experience in an administrative/receptionist role in the Sport and Recreation Sector
• a current first aid certificate
• strong customer service experience being able to deal with a range of people while maintaining a friendly demeanour
• experience with the Microsoft office suite, software and the ability to adapt to new systems quickly
• excellent communication and multitasking skills, while handling multiple demands
• the ability to Identify and addresses members needs and have the skills to think on your feet and problem solve.
• an understanding of the student experience and the ability to connect with and support student needs.

This would be a perfect opportunity for someone with fitness experience and there may be opportunities to tie work in with other UC Rec&Sport roles.

Mahi Ngātahi | Who You Will Work With
You will work with a dynamic team who are passionate about making a difference for student and staff wellbeing.  The team delivers positive and holistic health, fitness, sport and wellbeing programmes to the student community, where UC believes that sport and recreational experiences for students forms an integral component of the UC experience.

Check out our team at Campus Gym UC Rec & Sport and see the full range of health and fitness services we offer.

Ngā Painga o UC | Why UC
Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff. They challenge and inspire us to be the best we can and make UC a great place to work and study. For more info on Ngā Uara | Our Values visit us here.

We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.

We offer a range of fantastic benefits including flexible work practices, study opportunities and generous superannuation and leave provisions. For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc. 

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: 24 January 2025 (midnight, NZ time)
Please note, applications will be reviewed after the close date.

Pēhea te tono mai | How You Apply
Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to [email protected]

You must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role. If you hold a valid work visa and are physically present in New Zealand, then you may also be considered.