Student Advisor

• Dynamic organisation
• Unique and busy roles
• Great team environment
• AUT City Campus

An exciting opportunity for a Student Advisor has become available in the Student Hub, City campus, Student Services & Administration division.

For this role, we are looking for an individual who can deliver comprehensive support using a case management approach.  Our Student Advisors cover a broad range of student services, from assistance with student administration matters through to wellbeing support, enabling students to achieve their academic and personal goals.  The Student Hub's services are delivered across multiple channels; phones, email, in-person and online.

To be successful in this role you will be dynamic and innovative, agile and solution-focused with proven success in a similar position.  The successful candidate will have:

• an undergraduate degree in a relevant discipline (e.g. social work, psychology, youth development, health sciences)
• experience in tertiary education, community support or customer service
• a passion for supporting student success
• an ability to deliver high-quality, professional service with a culture of customer care
• an understanding of advisory support delivered via a case management model
• extensive experience with technology and relationship management software
• applicants with an Annual Practicing Certificate in Social Work (or similar) will be highly regarded.

You will be professional and calm and have demonstrated a willingness to go the extra mile.  An ability to juggle and complete multiple tasks simultaneously in a busy environment while remaining calm under pressure is a must and if alongside all of this are a great team player, we want to hear from you.

Salary Range:  $73,000 - $100,000 (dependent on experience and qualifications) 

Reference:  91079

Closing Date: 30 Jan 2025, at 11:55pm

*Full-time denotes 37.5 hours per week 

This role is considered a children's worker role and will be subject to safety checking as part of the Children's Act 2014.