ICT Continuous Improvement Lead

Join Our Team as our ICT Continuous Improvement Lead!

Are you passionate about driving continuous improvement and delivering innovative solutions? Do you thrive in a dynamic environment where you can combine your process improvement and people skills to make a real impact? If so, we have the perfect opportunity for you!

About the Role:

Our ICT team at AUT regularly get great feedback on the services we provide to the University. But, we are always looking to improve and this role will be a key member of our Engagement & Performance team.

As the ICT Continuous Improvement, you'll lead our Continuous Improvement practice. You'll work collaboratively to delve into the services provided by all ICT Services teams to enable each team to constantly review & improve their own services using learnings from quality reporting to build on prior successes and failures.

What You'll Do:

• Implementing and lead the Continuous Service Improvement practice for AUT's ICT Services department.
• Use a collaborative approach to identify opportunities for continuous improvement in a with each of our ICT Services teams.
• Create and utilise service performance reporting using our Service Now platform to drive data driven decisions and demonstrate the delivery of service improvement benefits.
• Support change management initiatives and help plan and execute change strategies.
• Engage with stakeholders to ensure smooth communication and successful project outcomes.
• Analyse business processes and recommend new approaches to enhance efficiency and effectiveness.

Why You'll Love This Role:

• Impactful Work: Your efforts will directly contribute to the success and reputation of the ICT Services team. Making a real difference in how we operate and how our stakeholders view our service offerings.
• Collaborative Environment: Work alongside a passionate and supportive team that values your input and expertise.
• Professional Growth: AUT will support you in your professional growth with annual development funds and paid time off and the ability to enrol in AUT courses at no cost to you.

What We're Looking For:

• A tertiary qualification in business process management, business analysis, or a related area.
• 5-7 years of experience in business analysis and/or process improvement.
• Experience coordinating project tasks, especially in the project change domain.
• Strong communication skills and the ability to deliver formal presentations to large groups.
• High-level analytical skills and problem-solving abilities.
• A positive, enthusiastic, and proactive attitude.

Join Us:

If you're ready to take on an exciting challenge and be part of a team that's dedicated to continuous improvement, we want to hear from you! Apply now and help us shape the future of IT services at AUT. 

Salary Range: $91,500 - $111,500 (dependent on experience and qualifications) 

Reference: 90924

Closing Date: 10 Feb 2025, at 11:55pm

*Full-time denotes 37.5 hours per week