Student Experience Liaison Officer

Are you passionate about making a difference in students' lives? Do you thrive in a fast-paced, customer-focused environment? Join our team at Te Paepoto - Massey University’s Contact Centre on our Manawatū Campus in Palmerston North!

About the Role

We are seeking a highly motivated Student Experience Liaison Officer to provide information and advice to prospective and current students about our programmes and support services. This fixed-term position is available until April 2026 and offers an exciting opportunity to contribute to Massey University's vision of Te Kunenga ki Pūrehuroa—being a world leader not only in what we do but how we do it.

Te Paepoto operates as a multi-channeled Contact Centre, focused on delivering exceptional service and support to our diverse student community.

What Massey Offers

• A stable employer with opportunities to develop your skills.
• A competitive salary ($56,622–$80,006, depending on skills and experience).
• Work-life balance with Monday to Friday hours (8:30 am – 4:30 pm).
• Generous leave benefits, including four weeks of annual leave and one week of paid University holidays.
• Access to staff perks, discounts, and a substantial contribution to superannuation.

Key Responsibilities

• Serve as the first point of contact for students, providing prompt and efficient information and advice.
• Build and maintain strong relationships with students and stakeholders.
• Support students in navigating university programmes, processes, and services.
• Work collaboratively in a team to meet service delivery goals.

What You Will Bring

• A commitment to tangata whenuatanga and the principles of Te Tiriti o Waitangi, along with an ability to practice and develop the use of te reo and tikanga Māori.
• A tertiary qualification (preferred) and/or a qualification in Contact Centre Operations (highly desirable).
• Experience in a customer-focused environment, with strong problem-solving skills.
• The ability to thrive in highly regulated environments, with excellent time management and resilience under pressure.
• Demonstrated experience in building strong client relationships and delivering accurate, high-quality service.

What You’ll Need to Succeed

• Commitment to your work schedule.
• Ability to adapt to changing priorities.
• Resilience and resourcefulness.
• A strong focus on accuracy and efficiency.

If you enjoy working with a variety of people, thrive in a collaborative environment, and are driven to make a meaningful impact, we want to hear from you!

Applications:

Submit your application online today. Applications will be reviewed as they are received, and appointments may be made before the closing date.