Customer Service Administrator Bookings Portfolio

Would you like to be part of a team who are passionate about fostering student wellbeing and creating a supportive community? At Massey Halls, we offer a range of services to enhance the student experience, and we are looking for a dedicated Customer Services Administrator to join our high-performing team in Manawatū.

About the Role:

As a Customer Services Administrator, you will provide essential bookings administrative support from student arrivals to ongoing customer service throughout their stay. You will play a crucial role in ensuring our residents feel a true sense of our halls community and are well-supported during their university journey.

Key Responsibilities:

• Accommodation applications management
• Accommodation offers and bookings management
• Provide exceptional customer service to students and their families.
• Support students in their transition to university life, fostering a welcoming and inclusive environment.

What We Are Looking For:

• A positive, energetic, and flexible individual with a can-do attitude.
• Excellent customer service skills and a passion for working with young people.
• Strong interpersonal skills and the ability to build rapport with residents.
• Competent administration skills with a knack for multi-tasking.
• Attention to detail and the ability to follow processes and meet deadlines.
• Inclusivity and approachability, with the ability to adapt to a fast-paced environment.

Qualifications and Experience:

• Previous experience in finance administration, customer service, or front-of-house roles is advantageous.

The salary band for this position is $48,036.00 to $63,675.00 (NZD) based on skills and experience.

In addition to a competitive salary, Massey also offers:

• Up to 6.75% employer contribution to the UniSaver Superannuation Scheme
• Five university holidays per year in addition to your annual leave
• Subsidised Southern Cross Healthcare plan for you and your family
• Discounted membership to our fully equipped recreation centre and gym facilities
• Staff purchasing privileges and discounts at many commercial and retail businesses across NZ.
• Access to a wonderful on-Campus crèche /day care facilities for dependents of staff on our Manawatū and Auckland campuses
• Comprehensive professional development and training programmes

Apply Now:

If you meet the above criteria and are excited about contributing to a vibrant student community, we encourage you to apply online now.

The employment setting will involve work with people across the lifespan and applicants will be required to comply with the requirements of the Vulnerable Children Act 2014 and the Vulnerable Children (Requirements for Safety Checks of Children’s Workers) Regulations 2015. 

Please note: We reserve the right to appoint a suitable candidate before the closing date.