Client Services and Hub Assistant

Te Whiwhinga mahi | The opportunity

We are looking for someone who can bring energy, passion, and motivation to the role and the team, be comfortable with working in an environment of change and agility, and champion continuous improvement. If you are excited by working in a Student Hub, can manage a variety of work simultaneously, are highly organised, a strong team player, is a self-starter and problem solver, can see the big picture but not forget the detail, have proven effective communication skills and experience working with a diverse range of customers, you can understand student needs and equity, and have strong stakeholder management skills then we want to hear from you!

Hours of work:

• Monday 8am -4pm
• Tuesday 8am-4pm
• Saturday 9am -5pm
• Sunday 9am -5pm

This is a part-time, 30 hours per week, permanent role. The salary range for this role is $48,615 - $56,100 per annum prorated depending on experience and qualifications. 

For more detailed information, please refer to the Position Description.

He kōrero mōu | About you 

We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem-solving, IT and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries. 

Nga Pūkenga Motuhake | Important Skills 

To be successful in this role, you will display excellent communication skills, a helpful and supportive approach, excellent IT skills, and the ability to excel when working independently, and as part of a team. 

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment. 

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 30/10/2024 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Sabah Moughal - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.