Client Services/ Hub Assistant

Te Whiwhinga mahi | The opportunity

Te Tumu Herenga | Libraries and Learning Services at the University of Auckland is seeking enthusiastic and engaging people to join our team as a Client Services/Hub Assistant based at the Grafton Campus.  

Our team includes Student Hubs, Libraries and Information Commons. We are responsible for providing high-quality, customer-focused services to all our customers within Te Tumu Herenga and the wider University community, enabling them to successfully negotiate across a wide range of critical tasks. This includes connecting students to self-service options and referring them to specialist staff and services as required along all steps of the student journey. 

Hours of work:

Monday to Friday 8am to 4pm.

This is a full time, 37.5 hours per week, 5 month fixed-term role. The salary range for this role is $48,615 - $56,100 per annum depending on experience and qualifications. 

For more detailed information, please refer to the Position Description.

He kōrero mōu | About you 

We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem-solving, IT and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries. 

Nga Pūkenga Motuhake | Important Skills 

To be successful in this role, you will display excellent communication skills, a helpful and supportive approach, excellent IT skills, and the ability to excel when working independently, and as part of a team. 

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment. 

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 23/09/2024 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Yasmin Ansari - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

#LI-DNI