Contact Centre Advisor

Te Ratonga Ākonga | Student Operations

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• Part-time 20 hours per week
• Shift hours: 5-hour shifts: 8am to 1pm; 1pm to 6pm (Monday to Friday)
• Two fixed term positions (December 2025)

Kia hiwa rā, kia hiwa rā!
He hiahia, he pūkenga nōu ki te mahi a te Contact Centre Advisor? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do
Join our small, dedicated team as a Contact Centre Advisor at UC! We're looking for an enthusiastic individual with excellent communication skills and a passion for delivering exceptional customer service.  In this role, you'll handle application and enrolment inquiries, resolve a multitude of issues, and provide support to our valued students and the wider UC community.  You will work across multiple mediums (phone, email, and live chat) and multiple systems to provide a seamless and positive student/customer journey.  If you thrive on helping others and enjoy working collaboratively, this is the perfect opportunity for you!

Mōu | Who You Are
Ideally, you will have 2+ years' experience in a frontline customer service role (experience working in a Contact Centre environment would be an advantage). Previous experience working in tertiary education would also be desirable.

You will have excellent interpersonal skills and will build a good rapport with ease, communicating well via email, phone and live chat.  You will engage with not only a diverse student population, but stakeholders across the University, the wider community and beyond. You will be confident liaising with people from all walks of life, cultures, ethnicities and abilities - patience and empathy are a must.

You will engage in positive and respectful communication with your team, fostering an inclusive atmosphere where ideas and feedback are valued and shared.  You will appreciate diverse perspectives, recognising that everyone brings unique strengths to the team.  You will be inquisitive and get satisfaction from tackling challenges and problem solving and engage in ongoing learning and investigation.

You will have demonstrable computer skills and be able to confidently navigate multiple systems to find information, actively assist and problem solve.  You will remain calm under pressure, adapt to shifting priorities and proactively respond to new challenges and demands as they arise. 

If this sounds like you, please apply!

Mahi Ngātahi | Who You Will Work With
The UC Contact Centre is part of a wider Student Operations team which includes our Admissions team, Scholarships team and Enrolments team.  We work collaboratively with Faculties and Departments, Support Services and Services Areas across campus, to meet the diverse needs of our students and enhance their student journey. For more information about what we do see: Admission and Enrolment | University of Canterbury

Ngā Painga o UC | Why UC
Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff. They challenge and inspire us to be the best we can and make UC a great place to work and study. For more info on Ngā Uara | Our Values visit us here.

We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: 29th September 2024 (midnight, NZ time)
Please note applications will be reviewed after the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to [email protected]

You must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role. If you hold a valid work visa and are physically present in New Zealand then you may also be considered.