Student Support Adviser

Te Whiwhinga mahi | The opportunity

We currently have a full-time opportunity for an individual with a strong background in customer service support and engagement, to join our Student Support team in the Faculty of Medical and Health Science. This role will support students and blends student support and coordination of support programmes, such as mentoring and tutoring. As the Student Support Adviser, you will be responsible for providing specific assistance to students, enabling their success through the provision of wellbeing, pastoral care and learning support. Applicants will have recent experience in working with students and will demonstrate an understanding of the broad range of factors impacting academic outcomes for these students.

Key Accountabilities

• Identification of students at risk as well as high achieving students; creating, implementing, and reviewing support plans
• Establish learning support programmes and on-going operational support
• Monitoring progress of support plans
• Facilitate a strong, collaborative relationship for mentors and university-wide support programmes
• Develop and maintain a close working relationship with central support functions in order to support students
• Providing equity advocacy and advice
• Demonstrate a high level of interpersonal skills through relationship management, advocacy and negotiation
• Work collaboratively toward continuous improvement both operationally and strategically
• Ensure actions support the delivery of the service promised and at all times demonstrate excellent customer service

This is a full-time, 37.5 hours per week role and there are two positions available, one on a 12-month contract, and one on an 18 month contract. The salary range for this role is $58,300 - $72,700 per annum depending on experience and qualifications.

For more detailed information on the role accountabilities and requirements, please review this position description.

He kōrero mōu | About you

Our ideal candidate will be a confident problem solver and solution finder. You will be able to understand what a student needs and have the energy and focus to locate the right contact, department or guidance material that will help them do what they have set out to do.

You will do this by being available for meetings in person and via video calls, and by being active and responsive to your emails and calls. We are searching for someone who is adaptable and confident as this role has a lot of variety but requires attention to detail and the ability to plan and execute quickly and effectively.

Your strong interpersonal and communication skills, outstanding organisational abilities, and your friendly and engaging manner will be a key factor in your success in this role.

Nga Pūkenga Motuhake | Important Skills

• Experience in the delivery of academic and pastoral support
• Experience working in an environment requiring high levels of customer service delivery.
• Experience and understanding of equity issues in New Zealand
• Demonstrates problem solving ability requiring judgement and interpretation.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 26/04/2024 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Andrew Williams - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.