IT Technician in the Learning Environment Services Team

IT Technician in the Learning Environment Services Team in the Information Technology Services (ITS) (Ref.:526028)

Information Technology Services provides central IT services to support the University’s teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. Information about ITS can be obtained at https://www.its.hku.hk/.

We are seeking high caliber candidates to join us providing quality technical assistance on the Learning Environment Services for the University community.

The Role

• Offer technical assistance in supporting centrally timetabled classrooms
• Maintain and resolve issues related to classroom equipment (both audio-visual and IT)
• Provide general classroom support including hotline services
• Work on shift, during weekends, and on public holidays occasionally

Qualifications and Qualities

• A diploma or above in Information Technology/Engineering/Multi-Media/Theatre and Entertainment Arts or related discipline
• At least 3 years relevant post-qualification experiences in audio-visual fields
• A good command of written and spoken English and Chinese
• Strong communication, customer service, analytical and problem-solving skills
• Self-motivated and a good team player
• Preferably with some of the following experience/knowledge/qualifications:

1. Setting up, maintaining and troubleshooting audio-visual equipment and system (including signal issues, connectivity problems, and optimization of system performance)
2. Familiarity with audiovisual equipment, audio mixing boards, amplifiers, and audio - signal processing equipment
3. PC (including Virtual PC) configuration, management and support
4. Certification on ITIL, CTS and relevant experience in project management.

Applicants who have responded to the previous advertisement (Ref.: 524381) need not re-apply.

What We Offer

The appointment will be made on fixed-term full-time contract for 2 years and commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.

How to Apply

The University only accepts online application for the above post. Applicants should apply online and upload an up-to-date C.V. Review of applications will start as soon as possible and continue until May 31, 2024, or until the post is filled, whichever is earlier.