ICT Service Desk & Support Technician

    Institution Info
    Auckland University of Technology
    Auckland, AUK, New Zealand Phone:
    Web Site: www.aut.ac.nz/

    Institution Profile

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Job ID:



Auckland (City), AUK 


Information Technology

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Employment Type:

Full Time - Continuing

Job Description:

  • Fantastic opportunity in the ICT Service Desk team for someone with 12 months+ experience in a phone-based ICT Technical Support role.
  • Do you have great problem-solving skills with multitasking capabilities and excellent customer service?

Join AUT University's dynamic and evolving ICT Service Delivery Team and deliver outstanding ICT support to staff and students. AUT has one of NZ's largest ICT departments, consisting of over 2,500 staff and 9,000 operating PC's, Macs and mobile devices.

This role provides phone and remote support and you will be the first contact point for all ICT Services and support.

Skills and experience required:

  • Understanding of the ITIL framework
  • Understanding of the Agile methodology
  • Work experience with ServiceNow
  • Work experience with Jamf and SCCM
  • Proven work experience with macOS/Windows/Office 365
  • Proven work experience in a high paced technical customer service role with relevant ICT qualification(s) and knowledge
  • Experience in writing IT Support documentation to be referred to by other ICT staff and clients/end users
  • Have excellent troubleshooting and problem-solving skills
  • Strong verbal and written communication skills

We are looking for a patient, persistent, diplomatic and professional Service Desk & Support Technician to provide a variety of possible solutions to problems. You will use your advanced customer services etiquette; maintaining professionalism at all times and proactively offer support and assistance. The ability to establish and maintain effective working relationships with both clients and members of the ICT team is key to success in the role. We welcome enthusiasm, proactivity and willingness to learn and develop new skills and be able to apply them readily.

Please include your academic transcript along with your application (where possible).

For role-based enquiries, kindly contact Arjun Anilkumar, Service Desk Team Leader, at [email protected]. Please note we are happy to answer your questions but we do not accept applications by email. You will need to apply through the standard registration process.

AUT's Summer Operations period commences December 15, 2021 until January 9, 2022. We are unableĀ to respond to enquiries until after our operations return to normal on 10th January.

Please note: AUT will require successful applicants to provide proof of full COVID vaccination prior to commencement of employment.

Ref: 80030

Closing Date: 31 January 2022, 11:55 PM



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