Student Advisor
- Auckland University of Technology
- New Zealand, AUK
- Jun 10, 2026
Job Description:
- Deliver comprehensive advisory support
- Play a key role in supporting student success
- One year fixed-term, full-time role based at AUT's City Campus
Auckland University of Technology (AUT) is bold and unapologetically different, centred on students and grounded in Knowledge that Works driven by talented, progressive people. We are New Zealand’s newest university, ranked 5-stars by QS Universities 2025 and a place of opportunity where more than 26,000 students with talent and potential succeed, supported by a community of more than 4,000 staff based primarily across three Auckland campuses. Built on collaboration, shared purpose and the values of Pono (fact, truth, reality, integrity), Tika (acting accordingly, doing what is needed, ethical expression), and Aroha (empathy, care, compassion). AUT offers an innovative, forward-thinking environment where committed people work together to improve outcomes for students, communities, and the world.
AUT recognises the importance of Te Tiriti, Māori and Pacific knowledge, leadership, and contribution across our university and is committed to creating environments where these communities can thrive. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.
AUT’s award-winning Student Services and Administration directorate is dedicated to delivering exceptional student-centred experiences across the entire learner journey, from enrolment through to graduation and beyond. Bringing together high impact services in student administration, wellbeing and support, governance, systems, and operational delivery, the directorate works collaboratively with academic and professional teams to enable student success and institutional effectiveness. It offers professionals the opportunity to make a meaningful difference in a large, diverse university environment - combining purpose led work, continuous improvement, and a strong focus on equity, service excellence and positive outcomes for students and staff.
To learn more about Student Support Services at AUT, please click here: https://www.aut.ac.nz/student-life/support-services
The Opportunity | Te Whiwhinga mahi
An exciting opportunity for a Student Advisor has become available in the Student Hub, City campus, Student Services & Administration division.
For this role, we are looking for an individual who can deliver comprehensive support using a case management approach. Our Student Advisors cover a broad range of student services, from assistance with student administration matters through to wellbeing support, enabling students to achieve their academic and personal goals. The Student Hub's services are delivered across multiple channels; phones, email, in-person and online.
About you | Ko wai koe
To be successful in this role, you will have:
- an undergraduate degree in a relevant discipline (e.g. social work, psychology, youth development, health sciences)
- experience in tertiary education, community support or customer service
- a passion for supporting student success
- an ability to deliver high-quality, professional service with a culture of customer care
- an understanding of advisory support delivered via a case management model
- extensive experience with technology and relationship management software
- a commitment to equity, diversity and inclusion. Supportive of AUT’s Te Aronui journey (https://www.aut.ac.nz/about/maori/auts-commitment-to-Te-Tiriti-o-Waitangi).
As a professional member of staff at AUT, you’ll help keep us moving forward. From improving our services and streamlining our systems to supporting the experiences of students and staff across our campuses. By working collaboratively, solving problems and driving practical improvements, you’ll play a vital role in helping us operate smoothly, raise our profile, and evolve what we do, every day.
You will bring an open, engaging, and collaborative approach, with the flexibility to respond to changing requirements, and actively contribute to a positive and collegial environment. You will demonstrate cultural humility, awareness, and respect when engaging with indigenous peoples and culturally diverse communities. Experience supporting indigenous, equity, or inclusion focused initiatives is highly desirable.
What we offer | Ngā āhuatanga kei a mātou
At AUT, you’ll be part of a values-led university that supports you to thrive in your role and career. We offer:
- Flexible working and a strong, caring culture that supports belonging.
- Recognition frameworks that reflect your contribution and how you live our values.
- The tools and trust to make a meaningful difference every day.
- Māori and Pacific development programmes that strengthen our shared purpose.
- Cultural capability uplift development programmes for all staff
- Professional development opportunities to keep you moving forward
How to apply | Me pēhea te tuku tono
Along with your CV - please ensure to submit a cover letter which a) explains why this role (and AUT) is of interest, and b) addresses how you feel you meet some, or all, of the key criteria listed above.
Please feel free to add any further comments you feel may also support your application. All applications must be submitted through the online application process.
Further Information | Pārongo Anō
- Start Date: 3 August 2026
- Salary Ranges | Ngā Utu: $76,000 – $102,000
- For further information: please send us an enquiry hereor call 09 921 9499.
- Closing Date | Te rā aukati: 23 June 2026, 11:55pm
Job Reference | Tohutoro Mahi: 95738
*Full-time denotes 37.5 hours per week
This role is considered a children’s worker role and will be subject to safety checks as part of the Children’s Act 2014.
Nā tō rourou, nā taku rourou ka ora ai te iwi.
With your food basket and my food basket, the people will thrive.