Future Student Experience Advisor

• Provide a bespoke case management approach to targeted cohorts of students
• Be part of a professional and supportive team with a collective commitment to the student journey from enquiry to enrolment
• Full-time, permanent role based primarily on our Waihorotiu City Campus

AUT is proud to be one of the world's best modern universities. With over 250 programmes and more than 100,000 alumni across the globe, we are a university of opportunity, fuelled by the very latest thinking in teaching and learning.

AUT recognises and respects the importance of Te Tiriti o Waitangi and its centrality to the mission and work of the University. This role will contribute to the enactment of Te Aronui, AUT's Te Tiriti framework.

Our team works with an integrated approach, characterised by staff who are subject matter experts, passionate and enthusiastic about what they do and how they do it.  We are committed to collaborating across the university to enhance and optimise the student journey, from the moment they enquire about study.

Te Whiwhinga mahi | The opportunity

This role will deliver engagement and activity as part of a bespoke case management approach, with a focus on the conversion of dedicated cohorts of prospective students, in line with Ki Uta Ki Tai, AUT's student success plan. This role will develop 1:1 relationships with prospects to guide them in their decision-making and pathway them into AUT programmes. This is supported by the delivery of a best practice approach to student recruitment, and collaboration with student support services across the University to ensure students succeed.

The role contributes to the enactment of Te Kete, the University's strategic plan, through the delivery of a robust case management experience to dedicated cohorts moving through the enquiry and application phase of their student journey, and effective relationships with internal and external stakeholders.  

He kōrero mōu | About you

To be successful in this role, you will need to have experience in the tertiary education sector, be solution-focused, and possess excellent communication and relationship-building skills.

You will also have:

• An ability to deliver high-quality, professional service embedded in cultural understanding and care
• An understanding of case management and how to personalise service provision to meet individual and/ or priority cohort needs
• Ability to develop and maintain strong and comprehensive knowledge of programmes, products and student services
• Experience with technology and relationship management systems
• Be detail-oriented and able to learn and follow regulatory processes in accordance with university and external agency requirements

If you have relevant qualifications and a high level of professionalism, bring your individuality into an environment that draws on your strengths and offers continued support, growth and development.

Ngā āhuatanga kei a mātou | What we offer

AUT has fantastic staff benefits including free study, a personal fund for your continued professional development, free membership to AUT gyms, and generous leave allowances.

Me pēhea te tuku tono | How to apply

To apply for this position please click "Apply Now" below to be redirected to our careers site. You can also visit http://careers.aut.ac.nz to see our other vacancies.

Salary Range: $70,000 - $96,000 (dependent on experience and qualifications)

Job Reference: 90824

Closing Date: 28th November 2024, at 11:55 pm.

*Full-time denotes 37.5 hours per week

This role is considered a children's worker role and will be subject to safety checking as part of the Children's Act 2014.